Commonly Asked Questions
What payment methods do you accept?
We offer a wide range of payment options and try to accommodate all of our customers needs. Currently we accept the following major credit cards: Visa, MasterCard, Discover Network, American Express. We also accept payment through PayPal. Western Union is available if selecting an annual billing term or longer.
How long have you been in business?
We have been providing web hosting services since 2004.
Do you offer phone support?
In order to keep our costs low and provide an efficient means of support we currently only officially provide support via tickets.
Do you offer a money back guarantee?
Due to abuse by "host hoppers" we no longer offer a money back guarantee. If you have any reservations about ordering or questions please feel free to contact us by any method listed on the support page.
What is your cancellation policy?
We ask that you submit a cancellation notice 1 day prior to billing to prevent any automated charges from going through. We only accept cancellation requests through our Billing & Support Customer Portal or via a support ticket.
Shared Hosting Questions
Does cPanel come with your hosting?
Yes, every shared hosting package we offer comes with the latest cPanel.
Do you offer SSL certificates?
Yes we do! Any shared hosting account may have an SSL certificate ordered to be used with it. Please note that SSL certificates require a dedicated IP address and only a single certificate may be in use at a time per x10Premium hosting account.
How do I upload my website?
If you have an existing website, you may upload your files via FTP or cPanel's File Manager utility. Information is provided within our welcome email sent at order completion on how to access both cPanel and FTP.
Do you offer backups?
Every shared hosting account is backed up multiple times times per day, we keep over 40 backups on file which are all accessible from within cPanel. You can roll back to any restoration point at any time. If you need assistance with this, please open a support ticket.
Can I transfer my free hosting account to premium hosting?
Absolutely. We have an automated system in place which will upgrade your x10Hosting free account to x10Premium. Simply enter your x10Hosting username during the order process in the respective field and your account will be automatically upgraded. Otherwise, after signing up for x10Premium hosting just submit a support ticket with the free hosting user name and domain. Do not add anything to your new hosting account as it will be overwritten when we do the transfer. Please allow up to 24 hours for transfers to complete.
How do I login to cPanel?
Your welcome email should contain links for you to login along with the credentials. However you can also login to cPanel by using the quick login links located in the Billing & Support Customer Portal.