General Questions

What payment methods do you accept?

We offer a wide range of payment options and try to accommodate all of our customers needs. Currently we accept the following: Visa, Mastercard, Discover, American Express, Paypal, and Alertpay. Western Union can be used if paying annually or longer.

How long have you been in business?

As of this writing, we've been in business for over 6 years.

Do you offer phone support?

In order to keep our costs low and provide an efficient means of support we currently only officially provide support via tickets.

Do you offer a money back guarantee?

Due to abuse by "host hoppers" we no longer offer a money back guarantee. If you have any reservations about ordering or questions please feel free to contact us by any method listed on the support page.

What is your cancellation policy?

We ask that you submit a cancellation notice 1 day prior to billing to prevent any automated charges from going through.

Shared Hosting Questions

Does cPanel come with your hosting?

Yes, every shared hosting package we offer comes with the latest cPanel.

Do you offer backups?

Every shared hosting account is backed up 4 times per day, we keep over 40 backups on file which are all accessible from your control panel. You can roll back to anyone of our backups at anytime.

Can I transfer my free hosting account to premium hosting?

Absolutely. After signing up for premium hosting just submit a support ticket with the free hosting user name and domain. Do not add anything to your new hosting account as it will be overwritten when we do the transfer. Please allow up to 24 hours for transfers to complete.

How do I login to cPanel?

Your welcome email should contain links for you to login along with the credentials. However you can also login to cPanel by using the quick login links located in the billing area at https://clients.x10hosting.com/clientarea.php

Reseller Hosting Questions

What is a virtualized reseller?

Every reseller gets their own dedicated VPS (Virtual Private Server). This allows the reseller complete access to the system whereas normal reseller accounts are limited to whatever the host sets for restrictions such as PHP limitations, limited WHM access, and limited features. This way the reseller has full access to decide what should and should not be enabled.

How many accounts can I create?

As many as you want, you're only limited by the resources assigned to your account.

Do I get my own name servers?

Yes, each reseller VPS comes with 2 dedicated IPs allowing for you to have your own name servers, not just forwarding to someone elses like those other guys.